| Terms and ConditionsMedicalSupplies.co.uk is an online retailer of medical supplies and medical equipment. This website is owned and operated by Health and Care (UK) Limited. MedicalSupplies.co.uk trades from the following address MedicalSupplies.co.uk Registration Details:
MedicalSupplies.co.uk can be contacted using the following methods: Telephone: 020 7501 0593 ISO 9001:2015 CertificationHealth and Care (UK) Limited (trading as MedicalSupplies.co.uk) is an ISO 9001:2015 certified business with BSI, a UKAS accredited issuing body. Our ISO 9001:2015 certificate number is FS 593975. Our Quality Policy is available upon request. DefinitionsBuyer: the person who buys or agrees to buy the goods from the Seller. Conditions: the terms and conditions of sale as set out in this document and any special terms and conditions agreed in writing by the Seller. Goods: the articles which the Buyer agrees to buy from the Seller. Price: the price for the Goods, excluding VAT and any carriage, packaging and insurance costs. Seller means "MedicalSupplies.co.uk", owned and operated by Health and Care (UK) Limited. ConditionsThese Conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of Goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any other conditions which the Buyer may purport to apply under any purchase order or confirmation of order or any other document. All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point, where the goods have been dispatched by us, is a legally binding contract created between us. Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of these Conditions. These Conditions may not be varied except by the written agreement of the proprietor of MedicalSupplies.co.uk (the Seller). These Conditions represent the whole of the agreement between the Seller and the Buyer. They supersede any other conditions previously issued. PriceThe Price shall be the product purchase price quoted on the website at the time of purchase. The Price is quoted both exclusive of VAT, and inclusive of VAT, for clarity. VAT shall be due at the rate in force on the date of the Seller’s invoice. Payment and InterestPayment of the Price and VAT shall be due immediately, and debited immediately from the Buyer's account relating to the debit or credit card details provided during the ordering process. Interest on overdue invoices shall accrue from the date when payment becomes due calculated on a daily basis until the date of payment at the rate of 8% per annum above the Bank of England base rate from time to time in force. Such interest shall accrue after as well as before any judgment. The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller. GoodsThe quantity and description of the Goods shall be as set out in the Seller’s confirmation of order. WarrantiesHealth and Care (UK) Limited, trading as Medical Supplies ("we," "us," "our"), warrants that the products supplied by us will, at the time of delivery, be free from material defects in design, material, and workmanship. Warranty PeriodThis warranty is valid for a period of 12 months from the date of delivery ("Warranty Period"). During this period, if you discover a defect in the product, you must notify us in writing, providing details of the defect. Notification of DefectsTo notify us of a defect, please contact our customer service team at:
Warranty ClaimsUpon notification of a defect, we will, at our discretion, either:
ExclusionsThis warranty does not cover defects or damage resulting from:
Consumer RightsNothing in these warranty terms affects your statutory rights under the Consumer Rights Act 2015. You have the right to expect that goods are as described, fit for purpose, and of satisfactory quality. If the product fails to meet these standards, you may be entitled to a repair, replacement, or refund. Limitation of LiabilityExcept as provided in this warranty and to the fullest extent permitted by law, we shall not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with the use or performance of the product. Delivery of GoodsDelivery of the Goods shall be made to the Buyer’s address. The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Seller for delivery or any other day when delivery can reasonably be expected. The Seller undertakes to use its reasonable endeavours to dispatch the Goods on an agreed delivery date, but does not guarantee to do so. Time of delivery shall not be of the essence of the contract. The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods. If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as part performance of the contract. If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for dispatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing. Acceptance of the GoodsThe Buyer shall be deemed to have accepted the Goods 48 hours after delivery to the Buyer. The Buyer shall carry out a thorough inspection of the Goods within 48 hours of delivery and shall give written notification to the Seller within 5 working days of delivery of the Goods of any defects which a reasonable examination would have revealed. Where the Buyer has accepted, or has been deemed to have accepted, the Goods the Buyer shall not be entitled to reject Goods which are not in accordance with the contract. Title and RiskRisk shall pass on delivery of the Goods to the Buyer’s address. Notwithstanding the earlier passing of risk, title in the Goods shall remain with the Seller and shall not pass to the Buyer until the amount due under the invoice for them (including interest and costs) has been paid in full. Until title passes, the Buyer shall hold the Goods as bailee for the Seller and shall store or mark them so that they can at all times be identified as the property of the Seller. The Seller may at any time before title passes and without any liability to the Buyer:
The Seller may maintain an action for the price of any Goods notwithstanding that title in them has not passed to the Buyer. Acknowledgement of Your OrderTo enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us. The contract is only formed upon dispatch of the goods. Ownership of RightsAll rights, including copyright, in this website are owned by or licensed to Health and Care (UK) Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose. Accuracy of ContentWe have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given relating to the goods are approximate only. Images displayed on our website are, as far as possible, a fair and accurate representation of the products that we retail. Please note that the precise colour of or pattern on a product that we supply may differ slightly from that displayed on our website. This may be due to factors that include manufacturing variations and/or the image colour settings of the device you are viewing the website on. Damage to Your ComputerWe try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website. We are not responsible for any indirect, consequential, or incidental damages arising from the use of the website. AvailabilityAll orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order. Ordering ErrorsYou are able to correct errors on your order up to the point on which you click on “submit” during the ordering process. PricingWhere it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid. Payment TermsWe will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have. Payment will be taken by credit or debit card, or by Paypal, at the time of ordering. When you add a payment method to your Medicalsupplies.co.uk account, you will be asked to provide customary billing information such as name and billing address to Medicalsupplies.co.uk or its third-party payment processor(s). You must provide accurate, current, and complete information when adding a payment method. It is your obligation to keep your payment method(s) up-to-date at all times. When you add a payment method during checkout, you will be asked if you would like to store your payment method in your account for future transactions. If you are logged into the website, checking the box associated with this request will automatically save that payment method to your Medicalsupplies.co.uk account so it can be used for future transactions. You authorise Medicalsupplies.co.uk to store your payment method information and charge your payment method as outlined in these payments terms. If your payment method’s account information changes (e.g. card number, account number, expiration date) as a result of re-issuance or otherwise, we may acquire that information from our financial services partner(s) or your bank and update your payment method on file in your Medicalsupplies.co.uk account. You are solely responsible for the accuracy and completeness of your payment method information. Medicalsupplies.co.uk is not responsible for any loss suffered by you as a result of incorrect payment method information provided by you. Recurring BillingCertain products and services may be purchased on a recurring or subscription billing basis. Where a recurring or subscription billing product or service is purchased, the product or service will be dispatched to you after payment has been taken from the payment method on file/on your account. Your account will be automatically charged prior to dispatch of the goods and/or services that are being provided on a recurring or subscription billing basis. Details of the recurring/subscription billing cycles and product/service dispatch cycles (including the cost of the product or service and the frequency of the cycle such as weekly, monthly, half yearly, annually etc) will be detailed on the website page when you add the product or service to your basket. By purchasing said product or service, you are authorising Medicalsupplies.co.uk to charge your payment method on file/on your account. If payment fails to be taken for any reason, Medicalsupplies.co.uk will make contact with you as soon as possible to advise you of the payment failure. No products or services will be dispatched until payment has been taken. You may stop payment of a recurring/subscription billing cycle by notifying Medicalsupplies.co.uk orally or in writing at least three (3) business days before the scheduled date of payment. Medicalsupplies.co.uk may require you to provide written confirmation of a stop-payment instruction within fourteen (14) days of oral notification. If you fail to provide written confirmation within fourteen (14) days as requested, Medicalsupplies.co.uk is not obliged to honour your request to stop any future recurring/subscription payments. In the event that products or services are dispatched by us in error following a payment failure or stop payment instruction, you must inform Medicalsupplies.co.uk of the shipping error. Medicalsupplies.co.uk will collect the product or services from you free of charge. Failure to make the products or services available for collection, in the same condition that you received them, within 30 days will result in an invoice being raised for the product(s) or services(s) at the current price on our website. You will be liable to pay that invoice in full without set-off. Delivery ChargesDelivery charges vary according to the type of goods ordered. Please see our Delivery Page for full details of our delivery costs and any free delivery thresholds. DeliveryOur delivery charges are set out in our delivery pages and are specified on the basket page of our website when placing an order. You can visit our Delivery Page here. Our delivery times and expectations are estimates and not guaranteed. If your order value falls beneath our free delivery threshold, you will be required to pay extra for delivery. It might not be possible for us to deliver to some locations. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions. We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. Risk and OwnershipRisk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered and paid for. Returns, Refunds and Cancellation RightsOur Returns and Refunds page provides details on returning the following items:
Where products are unsuitable, you have purchased the wrong product, it doesn't fit, or you no longer want the item (customer remorse), our returns policy is valid for 30 days from the receipt of an item. You therefore have 30 days from the day after you receive your item from Medical Supplies to inform our Customer Care Team that you wish to return the item if it is unsuitable, you have purchased the wrong product, it doesn't fit, or you no longer want the item (this is known as customer remorse). The cost of returning the unsuitable item is your responsibility. Before returning any item, please fill in the the details on our Returns and Refunds page so that we can provide you with a returns authorisation number along with details of how to return your item. Alternatively you can contact us by email at helpdesk@medicalsupplies.co.uk or by phone on 020 7501 0593. We will then give you an authorisation number along with details of how to return your item. When sending an item back to us, it is sent back at your risk until we receive it. We therefore recommend that you send the item back to us using a tracked service with adequate insurance or cover for loss and/or damage to the product. Please use adequate packaging to protect the product. You are responsible for the product until it arrives back with us. Where products are defective, where the product is incorrectly sent, damaged by the carrier or defective in another way, please let us know as soon as possible and within 30 days of receiving your item. Where we have been informed within 30 days of receipt that the item is defective, incorrectly sent, damaged by the carrier or defective in another way, we will provide you with a full refund, repair or exchange. We will refund your card or replace the item once we have received and processed your returned item. We will arrange to collect the item from you at our cost, or provide you with the details of how to return the items to us where we will bear the costs of carriage. Before returning any item, please fill in the details on our Returns and Refunds page so that we can provide you with a returns authorisation number along with details of how to return your item. Condition of products you are returning due to buyer remorse: If you are returning your product(s) due to the product(s) being unsuitable, you have purchased the wrong product, it doesn't fit, or you no longer want the item(s) (known as buyer remorse), the item(s) must be in the same condition you received them, with original packaging and all included literature, free from stains, free from smells (including tobacco), free from hair (human and/or animal), free from marks, free from damp, liquid or residue on the product itself, its packaging and its literature. When sending an item back to us, it is sent back at your risk until we receive it. We therefore recommend that you send the item back to us using a tracked service with adequate insurance or cover for loss and/or damage to the product. Please use adequate packaging to protect the product. You are responsible for the product until it arrives back with us. The calculation of the 30 days includes all days (working or otherwise) from Monday to Sunday. The 30 days begins to run depending upon when you receive your goods. Where goods are delivered in one delivery, the end of the 30 days period is 30 days after the day on which the goods came into your physical possession. Where you have ordered multiple goods in one order but the goods are delivered on different days, the end of the 30 days period is 30 days after the day on which the last good came into your physical possession. Where you have ordered goods consisting of multiple parts delivered on different days, the end of the 30 days is 30 days after the day on which the last of the pieces came into your physical possession. Where you are receiving a regular delivery of goods during a defined period of more than one day, the period ends 30 days after the day on which the first of the goods came into your possession. You must inform us of your wish to cancel within this period. If you declare that you would like to cancel your order outside of this 30 days period, you will be not be able to return your goods unless faulty. Under normal circumstances, after your return has been authorised, you have 30 calendar days (30 days including weekends and national/bank holidays) to return your item to our returns address. Alternatively, under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods which we extend to 30 days. An exception to this returns period is made to any made to order items. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us in writing by any durable medium (for example letter sent by post, fax or e-mail). Alternatively, you can also print off our cancellation form at the bottom of these terms and conditions. Simply complete this form and return it to the address stated. You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order), newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received proof that you have sent the goods back, we will effect a refund within 14 days of receipt of goods or proof of goods being sent, as long as we have received the goods back. The 14 days period applies to the timeframe for the purposes of a refund. In any event, we must receive the goods back prior to effecting any refund. We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation beyond what would have been possible if inspecting goods in a shop). If you have accepted an item but it later develops a fault, we will repair or replace an item if you return it within 6 months, unless we can prove it was not faulty when you bought it. We can ask you to prove an item was faulty when you bought it if you ask for a repair or replacement after 6 months. Faulty Product RecoveryWhere you have received a product that is faulty upon arrival or subsequently develops a fault, we require the product back prior to us processing any repair, replacement or refund that you may be eligible for (the outcome being dependent upon our policies, and in line with the Consumer Rights Act 2015). If you have received a product that is faulty or develops a fault, and in the unusual event that we replace that product by sending you a direct or similar replacement product prior to the return of the faulty product(s), we require the original faulty product(s) to be returned to us. We will collect the product(s) from you, free of charge. Where we are unable to recover the product from you within 30 days of being made aware of the fault (for instance where our courier has attempted to collect the item from your address, but you were not in) we will invoice you for the full price of the product that we have been unable to recover. The price we will invoice you is the price you paid for the product originally, or the current retail price of the product on our website, whichever is greater. No reduction in price will be made to the invoice to take into consideration any fault – as we are unable to verify the fault, our assumption is that the product is not faulty. As you are in possession of product(s) that you have not paid for, the business will invoice you for those goods and you accept and acknowledge the business’s right to recover this amount. Lost In Transit – Replacement ProductsIf you have not received a product that has been sent to the delivery address that you entered into our system at the point of order, and we have accepted that the item has been lost in transit, we will resend the item to the stated delivery address (or a different delivery address if provided by you and approved by us). If subsequently, the product that had been lost in transit is delivered to you, you have a legal obligation to inform us of that delivery. We will then collect this product from you, free of charge. Where we are unable to recover the product from you within 30 days of being made aware of the delivery (for instance where our courier has attempted to collect the item from your address, but you were not in) we will invoice you for the full price of the product that we have been unable to recover. The price we will invoice you is the price you paid for the product originally, or the current retail price of the product on our website, whichever is greater. No reduction in price will be made to the invoice to take into consideration any fault, packaging problem, damage etc. As you are in possession of product(s) that you have not paid for, the business will invoice you for those goods and you accept and acknowledge the business’s right to recover this amount. In the event that your item is sent via a Royal Mail service, it is possible that it may take up to 14 days for your shipment to be delivered. Royal Mail do not class an item as lost until 14 days have elapsed and the item may still be delivered within this timeframe. We are therefore unable to re-dispatch or refund your order until the 14 days has passed. Cancellation By UsWe reserve the right not to process your order if:
If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days. LiabilityUnless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery, we will provide you with a full refund. Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to, lost data, lost profits, lost revenues or business interruption. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. NoticesUnless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at MedicalSupplies.co.uk, Unit 6, Union Court, Union Road, London, SW4 6JP and all notices from us to you will be displayed on our website from time to time. Changes To Legal NoticesWe reserve the right to change these terms and conditions from time to time and you should look through them as often as possible. Law, Jurisdiction and LanguageThis website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. InvalidityIf any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected. PrivacyYou acknowledge and agree to be bound by the terms of our privacy policy. Third Party RightsNothing in this Agreement is intended to, nor shall it confer any rights on a third party. Privacy StatementWe, MedicalSupplies.co.uk, are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you. Data Protection Act 2018 ("The Act)We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data. Use and Collection of Personal InformationIn general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise. We may use information that you provide:
If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data. We may disclose your personal information to third parties:
You give us permission, by entering your email address, to remind you (at our discretion) of an incomplete purchase on our website by email, and/or to remind or assist you with a purchase by telephone if you have provided your telephone contact details. CookiesWe collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Please see our Cookie Policy here. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit. Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form. Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits. The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies. To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone, or post. Our phone number is 020 7501 0593, or you can e-mail us at helpdesk@medicalsupplies.co.uk. SecurityWe endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default. Your RightsYou have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data. GeneralYou have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to: Admin Manager Cancellation FormTo Medical Supplies, Unit 6, Union Court, Union Road, London, SW4 6JP. Email: helpdesk@medicalsupplies.co.uk I/We* hereby give you notice that I/We* cancel my/our* contract for the sale of the following goods*/for the supply of the following service*: Ordered on*/Received on*: Name of consumer(s): Address of consumer(s): Signature of consumer(s): (only if this form is notified on paper) Date: *Delete as appropriate |
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